Conflict in the workplace should be of utmost concern to businesses. In fact, research by CPP, Inc. indicates that employees around the world deal with conflict, on average, 2.1 hours a week, or one day a month.
In the US, that number rises to 2.8 hours a week. Failure to address such conflict can lead to loss of productivity, inefficiency and loss of morale. According to researchers and psychologists, unresolved conflict represents the largest reducible cost in many businesses, yet it remains largely unrecognized. If you face any conflict in your business then you can look for mediators for conflict mediation services.
Image Source: Google
A Possible Solution A possible solution to workplace conflict is mediation. Although many perceive mediation as applicable only to matters that are in litigation, mediation can also be used even at the early stages of the conflict, and in many cases, mediation is most effective when used early, before any case has been filed.
While human resource departments are often used to handle employee disputes, in many cases the HR professional is not seen as impartial. An outside, neutral party can be more effective where the perceived bias of the HR professional is of concern.
How Does Mediation Work? Mediation is a confidential dispute resolution process in which the parties take an active role in resolving their disputes. Unlike a judge or arbitrator, the mediator does not impose a particular solution, but rather facilitates the parties' own discussion and helps them create their own solution.
Through a variety of techniques, including careful listening and restating of the parties' concerns, a skilled mediator is able to defuse some of the tension inherent in any dispute so that the parties can communicate more effectively.